# Help and tickets

> Open a support ticket inside MyBuildX, follow replies, browse guides, send bug reports and feature requests, and read your notifications.

Source: https://docs.buildx.pro/docs/account/help-tickets/

Help lives at https://mybuildx.com/help. Every role has it. You can open a support ticket, follow the conversation with the support team, browse guides, and send feedback.

## What you can do

- Open a ticket under **Open a new ticket**.
- See **Your tickets** and open one to read replies and answer with **Reply**.
- **Browse guides** at https://mybuildx.com/help/articles.
- **Send feedback** (bugs, ideas, feature requests) at https://mybuildx.com/help/feedback.
- Read in-app notifications at https://mybuildx.com/notifications.

## Open a ticket

1. Open **Help** in the sidebar.
2. Under **New ticket**, fill in:
   - **Subject**: 4 to 140 characters, for example "Invoice shows the wrong total".
   - **Priority**: **Low**, **Medium**, **High**, or **Urgent**.
   - **Category**: **General**, **Billing**, **Technical**, **Account**, **Feature request**, or **Other**.
   - **Details**: what happened and when it started (up to 4,000 characters).
3. Press **Create ticket**.

## Follow a ticket

1. On Help, find it under **Your tickets**. Each ticket shows a status: **Open**, **In progress**, **Waiting on you**, **Resolved**, or **Closed**.
2. Click the ticket to read the conversation.
3. Type in the reply box and press **Reply**.

**Waiting on you** means support needs an answer from you.

## Browse guides

Press **Browse guides**. Search with **Search guides...** or pick a category, then open a guide. **What's new** on [Home](https://docs.buildx.pro/docs/dashboard/home.md) also links to recent guides.

## Send feedback

1. Press **Send feedback** on Help.
2. Under **New report**, pick a **Report type** (**Bug**, **Feedback**, **Feature request**, **Other**), add a short title and the details. You can tick **Attach app version, viewport size, theme, and timestamp** to help the team reproduce a bug.
3. Press **Send report**. Your past reports and their status (**New**, **Triaged**, **In progress**, **Resolved**, **Dismissed**) are listed on the page.

Use a ticket when you need an answer. Use feedback for bugs and ideas.

## Notifications

https://mybuildx.com/notifications lists your in-app notifications, such as new matched leads and customer replies to invoices. Press **Mark read** to clear one. The page is also where you press **Turn on alerts** for phone alerts. See [Home](https://docs.buildx.pro/docs/dashboard/home.md#get-lead-alerts-on-your-phone).

## Good to know

- Not signed in, or not a MyBuildX user? Use [File a support ticket](https://docs.buildx.pro/docs/help/file-a-ticket.md) on this site.
- To delete your account, email legal@mybuildx.com. See [Accounts and sign-in](https://docs.buildx.pro/docs/start/accounts.md#delete-your-account).

## Related

- [File a support ticket](https://docs.buildx.pro/docs/help/file-a-ticket.md)
- [Accounts and sign-in](https://docs.buildx.pro/docs/start/accounts.md)
- [Home](https://docs.buildx.pro/docs/dashboard/home.md)