# Reviews and Q and A

> See your average rating, reply to customer reviews as the business, and answer customer questions.

Source: https://docs.buildx.pro/docs/dashboard/reviews/

Reviews live at https://mybuildx.com/reviews. They're for General Contractor accounts. The page has two tabs: **Reviews** and **Q and A**.

## What you can do

- See your **Average rating** and the 5-to-1 star **Breakdown**.
- See how many reviews **Needs reply**.
- **Reply** to a review as the business.
- Spot reviews marked **Verified customer**.
- **Answer** customer questions on the **Q and A** tab.

## Reply to a review

1. Open https://mybuildx.com/reviews. The **Reviews** tab is selected and shows a count.
2. Find a review without a reply and press **Reply**.
3. Write in **Reply as business**. Thank the customer, respond to what they said, and invite them to reach out.
4. Press **Post reply**. The review then shows **Replied**.

If it fails, you see "Could not post the reply. Try again."

## Answer a question

1. Press the **Q and A** tab. It shows how many questions you have.
2. Each question shows who asked, when, and how many people found it helpful. Unanswered ones say "No answer yet."
3. Press **Answer**, write in **Answer as business**, and press **Post answer**. The question then shows **Answered**.

## Where reviews come from

Reviews are written by customers, and reviews from your ContractorsNearMe profile can be imported. You can't write or edit a review yourself, and there's no button to ask a customer for one.

## Good to know

- You can post one reply per review. There's no edit or delete button for a reply on this page.
- The **Q&A** item in the sidebar isn't turned on for accounts right now. Use the **Q and A** tab on the Reviews page.
- How customers leave reviews on ContractorsNearMe is covered in [Your ContractorsNearMe account](https://docs.buildx.pro/docs/owners/cnm-account.md).

## Related

- [Directory profile](https://docs.buildx.pro/docs/dashboard/directory-profile.md)
- [Analytics](https://docs.buildx.pro/docs/dashboard/analytics.md)
- [Home](https://docs.buildx.pro/docs/dashboard/home.md)