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Help and tickets

Open a support ticket inside MyBuildX, follow replies, browse guides, send bug reports and feature requests, and read your notifications.

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Help lives at https://mybuildx.com/help. Every role has it. You can open a support ticket, follow the conversation with the support team, browse guides, and send feedback.

What you can do

Open a ticket

  1. Open Help in the sidebar.
  2. Under New ticket, fill in:
    • Subject: 4 to 140 characters, for example “Invoice shows the wrong total”.
    • Priority: Low, Medium, High, or Urgent.
    • Category: General, Billing, Technical, Account, Feature request, or Other.
    • Details: what happened and when it started (up to 4,000 characters).
  3. Press Create ticket.

Follow a ticket

  1. On Help, find it under Your tickets. Each ticket shows a status: Open, In progress, Waiting on you, Resolved, or Closed.
  2. Click the ticket to read the conversation.
  3. Type in the reply box and press Reply.

Waiting on you means support needs an answer from you.

Browse guides

Press Browse guides. Search with Search guides… or pick a category, then open a guide. What’s new on Home also links to recent guides.

Send feedback

  1. Press Send feedback on Help.
  2. Under New report, pick a Report type (Bug, Feedback, Feature request, Other), add a short title and the details. You can tick Attach app version, viewport size, theme, and timestamp to help the team reproduce a bug.
  3. Press Send report. Your past reports and their status (New, Triaged, In progress, Resolved, Dismissed) are listed on the page.

Use a ticket when you need an answer. Use feedback for bugs and ideas.

Notifications

https://mybuildx.com/notifications lists your in-app notifications, such as new matched leads and customer replies to invoices. Press Mark read to clear one. The page is also where you press Turn on alerts for phone alerts. See Home.

Good to know