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Reviews and Q and A

See your average rating, reply to customer reviews as the business, and answer customer questions.

View as Markdown

Reviews live at https://mybuildx.com/reviews. They’re for General Contractor accounts. The page has two tabs: Reviews and Q and A.

What you can do

  • See your Average rating and the 5-to-1 star Breakdown.
  • See how many reviews Needs reply.
  • Reply to a review as the business.
  • Spot reviews marked Verified customer.
  • Answer customer questions on the Q and A tab.

Reply to a review

  1. Open https://mybuildx.com/reviews. The Reviews tab is selected and shows a count.
  2. Find a review without a reply and press Reply.
  3. Write in Reply as business. Thank the customer, respond to what they said, and invite them to reach out.
  4. Press Post reply. The review then shows Replied.

If it fails, you see “Could not post the reply. Try again.”

Answer a question

  1. Press the Q and A tab. It shows how many questions you have.
  2. Each question shows who asked, when, and how many people found it helpful. Unanswered ones say “No answer yet.”
  3. Press Answer, write in Answer as business, and press Post answer. The question then shows Answered.

Where reviews come from

Reviews are written by customers, and reviews from your ContractorsNearMe profile can be imported. You can’t write or edit a review yourself, and there’s no button to ask a customer for one.

Good to know

  • You can post one reply per review. There’s no edit or delete button for a reply on this page.
  • The Q&A item in the sidebar isn’t turned on for accounts right now. Use the Q and A tab on the Reviews page.
  • How customers leave reviews on ContractorsNearMe is covered in Your ContractorsNearMe account.